Case Study: TF Cloud Software Implementation

Project Purpose

Implementation of Asset Management Software to support Property & FM Service Delivery
Implementation of Property, Estates Management, Helpdesk Module & Works Ordering Modules
Streamline business processes and procedures
Support financial management

Scope

Client Project Management
Facilitating staff workshops to agree module configuration
Familiarisation workshops with client
Data collection and cleansing including research
Development of Software tests scripts and the facilitation of User Acceptance Testing (UAT)
Go live support was given during software launch
Delivered within 12 weeks of instruction to support new financial year
Development of quick reference guide

“Waltham Forest instructed OCG to carry out a review of our Facilities Management service. The team were professional, and engaged with our staff and stakeholders in a manner that meant everyone felt comfortable and at ease in discussing what works well and not so well. OCG provided regular project updates, had a flexible approach and a delivered a detailed report with improvement opportunities that everyone could understand and follow. We were very happy with the outcome and look forward to working with the team again in the future”.

Craig Egglestone – Waltham Forest Council

The Facilities team at Tower Hamlets have worked with Consultants from OCG on many different projects over the past 10 years or so. This has included Procurement support, service review, the implementation of the Corporate Landlord operating model and Asset Management software advice and services. The Consultants are professional, knowledgeable, thorough and easy to work with.

Sam Brown – London Borough of Tower Hamlets

OCG have been appointed by Croydon to support the delivery of a range of projects over the past few years. Projects have included drafting the Asset Strategy, delivering our property review programme and the delivery of capital projects. The team are diligent, professional and work with all stakeholders to deliver excellent outcomes for the Council.

Steve Wingrave – Head of Asset Management and Estates